Privacy Policy

How do we collect, use and share your information?

The types of personal information that we require and gather include:

• Name
• Email
• Telephone number
• Address
• Vehicle information

We collect this information from you by asking you directly, including face to face, email or other electronic communications. We may use a contractor to ask this information from you on our behalf. Your information is stored on our computers and in our paper archives.

The main purposes Frankston Cars holds this information are:

• Considering any offer made by you to purchase products and services from us.
• Internal record keeping.
• Improving our products and services.
• Market research (we may contact you via email, phone, fax or mail).
• Customizing the website in accordance with your interests.

Personal information you provide when requesting a product or service through this website may be gathered and stored in our database. We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.

Frankston Cars will not sell or give your information to a third party that is not directly engaged in providing the services we offer. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We may use your email address to communicate with you, for example notifications of any special offers or programs you may be interested in.

Website analytics

This website uses Matomo, a privacy-focused analytics tool, to understand how people use the site — for example which pages are viewed and when an enquiry form, click-to-call, or SMS request is completed. This helps us improve the website. We do not sell analytics data.

Your right to access and control your personal information

At any time, you are entitled to view and change or correct data we have about you. Frankston Cars restricts access to your personal information to those individuals who need to know that information, without your consent for wider access.

Security

Frankston Cars stores customer information on secured systems. The computers on which we store personally identifiable information are kept in a secure environment.

It is our responsibility to take technical and organisational precautions to protect your personal information from unauthorised access or unauthorised modification.

Changes to this privacy policy

If we need to change this Privacy Policy, we will post the revised policy on this website together with an updated effective date. By visiting our website, your visit and any dispute over privacy is governed by this Privacy Policy.

How can you contact Frankston Cars?

If you want more information on how we handle personal information, or have questions that need clarification, contact us.